Important Update: We’re Changing Our Clinical System on 2nd December 2024
We are excited to inform you that we will be changing to a new and improved clinical system (Medicus) starting on Monday 2nd December 2024. This upgrade will enhance how we manage services behind the scenes and offer more streamlined ways for you to interact with us. This will bring some changes to how you engage with us for services like ordering repeat prescriptions and booking appointments, and we explain these below.
As we make this switch, there may be some temporary disruptions to our services while our team adjusts to the new system. We kindly ask for your patience during this period.
Please note this important information about the availability of appointments as we switch to the new system:
On Friday, 29th November and Monday, 2nd December we will offer a limited appointment service. We would also ask that patients who have repeat medication due for renewal then to submit their medication requests to us earlier in the week to enable us to process these in good time.
We appreciate your understanding and support during this transition. Our aim is to improve the quality of service in the long term, and we’re grateful for your cooperation as we make these changes.
What’s changing & what can you expect?
1. Ordering repeat prescriptions online:
This can be done through a new Patient Portal, available through our website.
Logging on through the portal will be easy and quick.
You can also continue to request repeat prescriptions available to you through the NHS App.
2. Booking appointments online:
Appointment slots will still be available to book online each day via a link on our website (click on the Appointments box). The appearance of the booking system will look slightly different. You will need to enter your name, DOB and postcode to verify that you are registered here.
- Please note: For patients who currently use Vision Patient Services or the NHS App for these services, you will need to do this through our website from 2nd December.
- Please be assured that it will still be possible to call the surgery to make an appointment and to drop in or post prescription requests.
3. Online medical requests and administrative queries:
The new Patient Portal will also be used for these services. You will be able to access the patient portal via the practice website homepage. This is how the new portal will appear:
Please note that this is to be used for routine requests only.
4. Appointment confirmation and other communications from the practice:
Communications from the surgery, such as appointment reminders, will be sent by email rather than text, if we have your email on our records (as this will save on SMS text messaging costs to the NHS).
- Note: Appointment communications are for information only and are no-reply. They are sent from an automated inbox which is unstaffed and therefore we cannot reply. For any queries that you’d like to send in digitally, please use the new patient portal (see above) for a guaranteed response from someone at the practice.
5. Portal Security: When you receive a response from us to a request you have submitted via the Patient Portal, the response will be via email which will contain a secure link. For privacy & security, you’ll need to enter your Date of Birth to access these messages.
6. Medical records access: Patients should be able to apply for medical records access through the NHS app after we move systems.
Please note that the NHS App functionality won’t be available until 1st January.
Thank you for your patience!
